Frequently Asked Questions
Orders
Can I change or cancel my order?
Please email social.aurelloom@gmail.com as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been handed to the carrier.
I entered the wrong shipping address. What should I do?
Contact us immediately with your order number and the complete corrected address. If the order has not shipped, we will try to update it. Once dispatched, we cannot guarantee that the carrier can redirect it. Additional shipping charges may apply if a parcel is returned or must be sent again because the address supplied at checkout was incomplete or incorrect.
Products
What materials are used in Aurelloom jewelry?
Materials vary by design. Please check the Materials section on the individual product page before ordering. Color descriptions such as “gold” or “silver” describe appearance unless the product page expressly identifies the metal or fineness.
Is Aurelloom jewelry waterproof or tarnish-free?
Only products specifically described that way on their product pages have been represented as having those properties. To extend the life of any jewelry, keep it away from water, perfume, cosmetics, household chemicals, and prolonged humidity. See our Product Care page for complete guidance.
Is the jewelry suitable for sensitive skin?
Individual sensitivities vary. Review the listed materials before purchasing and consult a medical professional if you have a known metal allergy. Stop wearing an item if irritation occurs. We do not describe an item as hypoallergenic unless that claim appears on its product page.
How do I choose a ring size?
Use the size guide on the product page and measure the inside diameter of a ring that already fits the intended finger. Measure more than once and follow the guidance provided for that design.
Shipping
Where do you ship?
We currently ship to addresses in the United States and Canada. Other destinations will appear at checkout only when they have been enabled in our shipping settings.
How long will my order take to arrive?
Orders are normally prepared within 2 business days. After dispatch, Standard Shipping to the United States is estimated at 7–15 business days and Express Shipping at 5–8 business days. These are estimates rather than guarantees.
Is tracking included?
Yes. We will email a tracking number after dispatch. International tracking can take several business days to show its first update.
Will I have to pay duties or taxes?
Amounts collected by Aurelloom will be shown at checkout. If duties, taxes, or carrier fees are not collected at checkout, the carrier or local authority may request payment from the recipient.
Returns and order issues
Can I return an item?
Eligible items may be returned within 30 days after delivery. Contact us before sending anything back. Final eligibility and instructions are governed by the Return & Refund Policy displayed on this store.
My order arrived damaged or incorrect. What should I do?
Email us as soon as possible with your order number and clear photographs of the item, packaging, and shipping label.
My tracking shows delivered, but I cannot find the parcel.
Check the delivery address, nearby safe places, and with household members or neighbors, then contact the carrier. If it remains missing, email us with your order number and tracking details.