Terms of service
Last updated: September 8, 2026
These Terms of Service govern your use of the Aurelloom website and your purchase of products from Aurelloom. By accessing the website or placing an order, you agree to these terms. If you do not agree, please do not use the website.
1. Store use and eligibility
You must be at least the age of majority in your place of residence to use this store or place an order. You agree to provide accurate, current, and complete information and to use the website only for lawful purposes.
2. Products and availability
We make reasonable efforts to describe and display our jewelry accurately. Colors, finishes, and proportions may appear differently depending on your device, and small variations may occur. Product descriptions, prices, availability, and purchase limits may change without notice. We may discontinue a product or limit sales to any person, location, or jurisdiction.
3. Orders, pricing, and payment
Submitting an order is an offer to purchase. An order is accepted only after payment is authorized and we send confirmation. We may refuse, limit, or cancel an order, including for suspected fraud, pricing or inventory errors, or unauthorized resale. If we cancel a paid order, we will issue a refund to the original payment method.
Prices are shown in U.S. dollars unless stated otherwise. Shipping charges, taxes, duties, or other charges will be shown or applied as required. You are responsible for providing accurate billing, payment, and shipping information.
4. Cancellations
You may request cancellation within 12 hours of placing an order. Cancellation is not guaranteed after an order has entered processing or shipped.
5. Shipping and delivery
Orders are fulfilled from China and shipped to eligible addresses in the United States. Processing and delivery times are estimates and may be affected by carriers, customs, weather, holidays, or events outside our reasonable control. Shipping options, rates, and further details are provided in our Shipping Policy.
6. Returns, exchanges, and refunds
Returns, exclusions, return shipping responsibility, exchanges, and refunds are governed by our Return and Refund Policy. Earrings, ear studs, and other pierced jewelry may be subject to hygiene-related return restrictions.
7. Intellectual property
The website and its text, images, graphics, logos, designs, and other content are owned by or licensed to Aurelloom and are protected by applicable intellectual property laws. You may use the website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, sell, or exploit website content without prior written permission.
8. Third-party services and links
The website may use services or contain links provided by third parties, including Shopify and payment or shipping providers. We do not control third-party websites or services and are not responsible for their content, availability, or practices. Your use of them may be subject to separate terms and policies.
9. Privacy
Personal information is handled according to our Privacy Policy. Because this store is hosted by Shopify, information may also be processed by Shopify and other service providers as described in that policy.
10. Prohibited conduct
You may not misuse the website, violate applicable law, infringe another person's rights, transmit malicious code, attempt unauthorized access, interfere with security features, collect personal information without authorization, or use the website for fraudulent or abusive activity. We may suspend or terminate access for violations.
11. Disclaimer and limitation of liability
To the fullest extent permitted by law, the website and products are provided without warranties beyond those that cannot legally be excluded. We do not guarantee uninterrupted or error-free website operation. Aurelloom will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products, except where liability cannot be limited by law. Nothing in these terms limits any mandatory consumer rights.
12. Indemnification
To the extent permitted by law, you agree to indemnify Aurelloom and its service providers against third-party claims arising from your unlawful misuse of the website or your material breach of these terms.
13. Severability and waiver
If any provision is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.
14. Governing law
These terms are governed by the laws applicable to Aurelloom's place of business, without depriving you of mandatory protections available under the laws of your place of residence. Courts with jurisdiction under applicable law may hear disputes.
15. Changes to these terms
We may update these terms by posting a revised version on this page. Material changes will apply from the stated effective date as required by law. Continued use of the website after an update constitutes acceptance where permitted by law.
16. Contact
Questions about these terms may be submitted through the contact information provided on this store.