Shipping & Delivery
We currently ship to addresses in the United States. Available methods and the final charge are shown at checkout.
Processing time
Orders are normally prepared within 2 business days. Weekends and public holidays are not business days. Processing time is separate from carrier transit time.
United States delivery options
| Method | Rate | Estimated transit after dispatch |
|---|---|---|
| Standard Shipping | $5.99; free on orders of $59 or more | 7–15 business days |
| Express Shipping | $19.99 | 5–8 business days |
Delivery estimates are not guarantees and may be affected by customs, carrier delays, severe weather, holidays, or an incomplete address.
Tracking
Tracking is included. We will email your tracking number after dispatch. International tracking may take several business days to show its first update.
Address changes
Please check your shipping address carefully before placing your order. If you notice an error, email social.aurelloom@gmail.com immediately. We will try to help before dispatch, but we cannot guarantee changes once processing has begun. Additional shipping charges may apply if a parcel is returned or must be resent because the address provided at checkout was incomplete or incorrect.
Duties and taxes
Amounts collected by Aurelloom are shown at checkout. When duties, taxes, or carrier fees are not collected at checkout, the recipient may be asked to pay them directly to the carrier or local authority.
Delays, loss, or damage
If tracking has not updated for an extended period, or if your parcel arrives damaged, please contact us with your order number and tracking details. For visible damage, include clear photographs of the packaging and item. We will review the available carrier information and help with the next steps.
Questions? Email social.aurelloom@gmail.com.